Privacy Policy
Last updated: September 12, 2025
Welcome to Chocolatine French Academy (hereinafter referred to as “the Site”, “we”, “our”). This Privacy Policy is intended to inform you about how we collect, use, store, and protect your personal data when you use our e-commerce website: chocolatine-french-academy.com.
1. Data Controller
- Business Name: Noélie MANCON
- Address: 31 rue Lebrun, 33000 Bordeaux, France
- Email: chocolatinefrenchacademy@gmail.com
- Phone: +33 5 56 24 31 42
- SIREN Number: 885388702
- Web Hosting: Hostinger
The Data Controller is Noélie MANCON, founder of Chocolatine French Academy.
2. Data Collected & Purposes
We collect different categories of personal data when you browse our site, create an account, or place an order.
Data Category | Data Collected | Purpose of Processing |
Identification Data | First name, last name, email address, phone number, postal address | Account creation, order and payment management, communication about courses |
Payment Data | Credit card details (processed securely via WooCommerce / WooPayments) | Processing payments for online purchases |
Browsing Data | IP address, browser type, pages visited, browsing time | Site security, traffic analysis via Google Analytics, user experience optimization |
Contact Data | Message content via contact form (WPForms Lite / WP Mail SMTP) | Responding to user inquiries, customer support |
Booking Data | Name, email, phone number, selected date and time | Course or session scheduling via our online booking system (Amelia plugin) |
3.Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: to manage your orders, payments, and course delivery.
- Consent: for non-essential cookies or marketing (if applicable).
- Legal obligation: for accounting, billing, and tax compliance.
- Legitimate interest: to secure our website, prevent fraud, and continuously improve our services.
4.Cookies and Similar Technologies
Our website uses cookies to enhance your browsing experience and analyze traffic.
Types of cookies we use:
- Strictly necessary cookies: essential for navigation and purchasing on the site.
- Performance/statistics cookies: such as Google Analytics, to monitor site usage.
- Advertising/targeting cookies: not used on this site.
We also use:
- Google Tag Manager: to manage scripts and third-party tools. It does not collect personal data directly.
- Complianz Cookie Banner: which allows you to manage your cookie preferences. Your settings are saved for up to 13 months.
You can change your preferences at any time via the cookie banner. You can find the full Cookie Policy here
5.Data Recipients
Your personal data may be shared with third-party service providers in the following cases:
- Payment providers: WooCommerce and WooPayments
- Email delivery tools: WPForms Lite and WP Mail SMTP
- Analytics tools: Google Analytics
- Site security:
We use Wordfence Security, a WordPress plugin, to protect our site from malicious activities. This tool may collect technical data (such as IP addresses or login attempts) to detect and block suspicious behavior. Learn more: Wordfence Privacy Policy - Booking system:
If you schedule a class or session via our website, your details are handled by the Amelia plugin for secure appointment management. - Technical service providers: such as our web host (Hostinger).
No personal data is sold or shared with third parties for marketing purposes without your explicit consent. All our providers comply with the GDPR.
6. Data Transfers Outside the EU
We sell both in France and internationally. Some services we use may transfer data outside the European Union. These transfers are secured through Standard Contractual Clauses or equivalent safeguards to ensure an adequate level of protection (e.g., Google, WooCommerce, etc.).
7. Data Retention Periods
Type of Data | Retention Period |
User account data | As long as your account remains active |
Order and billing data | 10 years (for legal and accounting purposes) |
Analytics data | 26 months (default Google Analytics retention period) |
Cookies | Up to 13 months (according to your preferences via Complianz) |
8. Your Rights
In accordance with applicable data protection laws, you have the following rights regarding your personal data:
- Right of access: obtain a copy of your data
- Right to rectification: correct any inaccurate or incomplete data
- Right to erasure (right to be forgotten): request deletion of your data in certain cases
- Right to restriction: request limited processing of your data
- Right to data portability: receive your data in a structured format
- Right to object: oppose the processing of your data in specific situations
To exercise your rights, please contact us at: chocolatinefrenchacademy@gmail.com
You also have the right to file a complaint with the CNIL (French Data Protection Authority): www.cnil.fr
9. Data Security
We take both technical and organizational measures to protect your personal data:
- SSL encryption (HTTPS)
- Secure hosting with Hostinger
- Use of advanced security plugins like Wordfence to block suspicious activity and prevent intrusions
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in legal, technical, or business practices. Any significant updates will be notified via email or a message on our website. The latest update date is always indicated at the top of this page.
11. Contact
For any questions or concerns about this Privacy Policy, or to exercise your data rights, you can contact us:
- Email: chocolatinefrenchacademy@gmail.com
- Mailing Address: 31 rue Lebrun, 33000 Bordeaux, France
- Phone: +33 5 56 24 31 42